FAQ

Orders & Production

How are the caps made?
Every cap is made individually after you place your order. Nothing sits in a warehouse — that way we avoid overproduction and waste.

Sizing & Fit

What size should I order?
There's only one — and that's the point. Every cap comes with an adjustable strap at the back, so it fits most adult head sizes. No measuring, no size chart, no guessing wrong.

How do they sit?
Low-profile and unstructured. The crown sits close to the head instead of standing up stiff at the front. If you're used to a structured baseball cap, this will feel softer and more relaxed — that's the vintage dad cap shape.

And the bucket hats?
Our bucket hats are made for kids and fit differently from the adult caps. If you're unsure which one is right, just write to us before you order — we'd rather answer a question than have you send something back.

Shipping

How long does delivery take?
Because each cap is made to order, delivery usually takes 10–15 business days within Europe.

Do you ship internationally?
Yes — we currently deliver to several European countries.

Care

How do I care for my cap?
Hand wash only, air dry flat. No tumble dryer, and keep it out of long direct sunlight. It keeps the shape and the embroidery sharp.

Returns & Complaints

Can I return my order?
Yes. You have the right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Just let us know at support@capturedheadwear.com and we'll take it from there. Please note that you cover the cost of return shipping. Full details are in our withdrawal policy.

That said — every cap is produced individually for you, and nothing is made in advance. So we'd rather you take a moment before ordering than send something back that no one else will wear.

What if my cap arrives damaged?
If your order arrives damaged or faulty, contact us within 14 days at support@capturedheadwear.com. Send a photo along and we'll find a quick and fair solution — replacement or refund, your statutory rights are untouched.