FAQ

Frequently Asked Questions

Order & Production

How are the caps made?
Each cap is individually made for you only after your order. This way, we avoid overproduction and deliberately opt for a more sustainable approach.

Shipping

How long does shipping take?
Since each cap is individually produced, the delivery time is usually 3–7 business days within Europe.

Do you ship internationally?
Yes, we ship to several European countries.

Products

How do the caps fit?
Our caps are adjustable in size and adapt individually.

How do I care for my cap?
We recommend hand washing to maintain shape and quality.

Returns & Complaints

Can I return my order?
Since each cap is custom-made for you, returns are excluded if you don't like the product or change your mind. This approach helps us avoid unnecessary returns and conserve resources.

What happens if my cap arrives damaged?
Should your order arrive damaged or faulty, please contact us within 14 days at support@capturedheadwear.com. We will find a quick and fair solution.

Contact

How can I reach you?
You can contact us anytime at support@capturedheadwear.com or use the contact form.